CS Manager

About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Responsibilities * Support clients on all inquiries via live chat or email * Ensure efficient and excellent customer service experience provided * Be well equipped with the Company's platform/product including keeping abreast of general market conditions * Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients * Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management * Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time. * Continuously seek improvement to enhance team’s performance and work efficiency including overall work process * Support leaders in supervising and manage manpower to ensure suffic