Datacentre Operations Engineer

About UsWe’re a fast-growing GPU-as-a-Service provider, delivering scalable, high-performance compute infrastructure purpose-built for AI and HPC workloads. Operating across global data centres, we run mission-critical environments where uptime, throughput, and ultra-low latency are non-negotiable.Role OverviewWe’re looking for a qualified, experienced Datacentre/Hardware Engineer to run our muli-million dollar HPC infrastructure based in Dallas Fort Worth, US. You’ll be well versed with managing and optimising datacentres, dealing promptly with hardware failures, optimising environmental performance as well as deploying new hardware and services 24/7 x 365. You’ll be hands on with high performing HPC compute and will operate with utmost diligence, professionalism and focus to ensure the equipment underpinning our services operate at peak performance.Key ResponsibilitiesTroubleshooting and Support: Quickly diagnose and resolve hardware and network issues to maximise uptime.Respond to critical hardware alerts via our monitoring and observability platform. Contribute to ongoing service improvement to improve our monitoring capabilityRMA and Support: Manage vendor relationships, handling RMAs and support requests within Ori’s Service Level Objectives (SLOs) to meet customer contract SLAs.Data Center Management: Guide data center acquisition, setup, and ongoing maintenance, fostering compliance and leveraging strong vendor partnerships.Fully own acquisition of hardware assets from the point of purchase and delivery, through lifecycle management and disposal - all while owning asset management within ORI’s CMDB system.Hardware Installation and Maintenance: Deploy and maintain HPC and AI hardware for uninterrupted operations, including performing low-level system maintenance such as hardware troubleshooting, firmware updates, and replacement of components as needed.Datacenter Environment Technologies: Oversee cooling, power distribution, and other critical data center tec