Director, AI & Chatbot

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team The Bot Intelligence is a core function within Global Business Services (GBS), responsible for building scalable, high-performance operational systems that power OKX’s global customer experience. They sit at the intersection of Customer Operations, AI & Data Systems (LLMs, NLP, GenAI platforms), Product & Engineering, and Knowledge & Content Systems. This function is evolving from traditional chatbot operations into a data- and AI-driven intelligence layer, enabling automation, scalability, and consistent customer experience across 40+ markets. About The Opportunity As Director, AI & Bot Intelligence, you will own and scale OKX's conversational AI and bot intelligence capability globally. You will lead the transformation of the function from performance management and annotation into a strategic, AI-driven capability that materially improves automation, efficiency, and customer experience at scale. You will operate as a technical leader, a strategic partner to AI, Product, and Engineering teams, and a builder of high-performing, AI-native teams. What You’ll Be Doing * Own end-to-end performance of OKX's