🤝 Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe)

Headquarters: Zug, Switzerland URL: https://www.maptiler.com/ Full-time Remote in Europe Description Are you a tech-savvy professional with a background in software development, who is equally comfortable coding live on a conference stage and architecting long-term success for our high-profile B2B customers​? You will be the bridge between MapTiler's enterprise clients, the global open-source community, and our internal Product & Platform teams. You’ll ensure that anyone building with MapTiler, from a solo indie developer to a Fortune 500 tech stack, has the tools, documentation, and inspiration they need to succeed. What you will do Technical Onboarding & Advisory: Personally onboard strategic B2B clients, guiding them through architecture design and product adoption. You aren't just solving bugs; you are a trusted technical advisor helping them scale. Value-Driven Growth: Monitor product usage trends to proactively help clients unlock advanced MapTiler features, driving long-term retention and expansion naturally through technical excellence. Community Advocacy: Represent MapTiler at global developer events and conferences. Yes, this includes stepping on stage for live tech demos and presentations. Technical Content Creation: Become the ultimate power user of MapTiler products. Produce engaging video content, developer tutorials, and step-by-step screencasts demonstrating how to deploy and use our services for our website and YouTube channel. Digital Engagement: Actively participate in developer spaces (GitHub, Discord, StackOverflow, Reddit, etc.) to unblock creators, answer complex technical questions, and champion the ecosystem. Feedback Loop: Gather deep technical feedback from both enterprise clients and the open-source community, working directly with our Product and Platform teams to shape our roadmap. Proactive Account Health & Retention: Monitor customer usage patterns and technical health indicator metrics to proactively mitigate churn risks among our highest-profile enterprise and government clients. What you bring The Tech Baseline: You have solid experience in software development, writing code, and deploying custom applications (web/mobile).