IT Support Specialist

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager! WHAT YOU'LL DO: * Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs. * Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others. * Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune). * Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation. * Lead New Hire IT Orientation and provide day-one technical guidance. * Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom) * Maintain accurate asset management and inventory records. * Develop and maintain IT documentation for end users and internal teams. * Support IT initiatives, including deployments, office moves, and system migrations. * Provide coverage for teammates during absences; participate in global on-call rotations when required. WHAT YOU'LL BRING: * Proven experience providing IT support in a corporate environment. * Profi