Network Solution Specialist

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Support teams at Stripe provide integration guidance and assistance based on a deep understanding of Stripe products. Support specialists interact with both developers and non-technical stakeholders to identify the root cause of payment-blocking issues, answer questions, and advise users on how to get the most out of Stripe infrastructure. Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payment use cases that are right for their business model—whether it's creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. What you'll do We're building a team of support specialists who will work with the largest and most complex Stripe Terminal users. As a Network Support Specialist, you'll be the subject matter expert on Terminal SDKs, payments hardware and device management, and will collaborate with Stripe Technical Support and Product Support Operations teams. To equip you for this, you'll go through an extensive onboarding that provides foundational understanding in at least one programming environment as you go deeper on Stripe API and product features. Over time, you'll learn the basics of all Stripe supported backend languages as well as cl