Support Process Program Manager

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Support Process team is a programmatic function within the Support org, responsible for ensuring support operations at Stripe are effective, efficient, and scalable. With over a million support cases handled annually, the team owns the strategy and execution of core "run the business" programs—including Launch Readiness, Quality, and Knowledge Management—while leading projects that continuously refine and improve support workflows. What you'll do As a Support Process Program Manager, you'll own a "run the business" program, setting strategy, identifying improvement opportunities, and driving solutions in alignment with cross-functional partners. In parallel, you'll manage a portfolio of process improvement projects, working cross-functionally with partner teams across Support such as vendor managers or product support teams to reduce friction, standardize workflows, and deliver measurable impact to Support's top-line metrics. If you thrive on owning complex problem spaces, identifying the highest-impact work, and driving multiple workstreams in parallel, we want to hear from you. Responsibilities * Support a "run the business" program, including intake process management, recurring operational reviews with stakeholders, reporting routines, and distribution of workload to subject matter experts * Own a portfolio of 2–3 concurrent process improvement projects from scoping through execution, driving measurable impact to top-line S