Accounts Receivable Specialist (German-Speaking)

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Team: As part of the collection’s structure, you will be reporting to the manager of the team in Madrid with a global focus on supporting from the finance side our growing operations. The Role: As Account Receivable Specialist with focus on collection, you will be responsible to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, sales and various other internal departments to achieve common goals. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution. The work you’ll do: Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates. Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments. Disputes management and resolution of issues in cooperation with the sales, billing team and other stakeholders. Investigate historical data for debts and invoices. Collaborate with accounting operations to process payments and refunds. Prepare and present reports on collection activities and progress. Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround. Collaborate with other stakeholders and functional areas for process improvements. Actively collaborate with other finance functional areas The qualifications you need: A BA/BS degree, preferably in Finance, Economics, and/or Linguistic. 1+ years’ fulltime experience in a collection role. Business fluency in English as a Must-have Business fluency in German as a Must-have Strong communication skills to deal with different internal stakeholders and in multinational teams. Very comfortable with numbers.