Technical Support Specialist - Robotics

What we’re doing isn’t easy. But nothing worth doing ever is. We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication, critical thinking, and documentation, you will work alongside your teammates to bring automation to healthcare. This position will work effectively as a team to ensure exceptional results to our hospital partners This position is located in Austin, TX and you must be local, or a current Diligent Robotics employee, to be considered. This role will require flexibility due to us being a 24/7 operation and a shift schedule will be put in place that will require working days, nights and weekends. Your responsibilities will include: Monitoring a fleet of mobile service robots and providing live support and in the moment troubleshooting in a hospital environment using problem solving skills Detailed ticketing of issues and situations unable to resolve at first touch to escalate internally to other departments Prioritizing the customer experience by communicating with them when needed, critical thinking for unplanned scenarios, and ensuring their expectations are always met or exceeded Collecting data in a variety of real-world situations, providing detailed and accurate product feedback Being an ambassador for the company A good candidate would be, at minimum: You have a good computing background, and can quickly learn to use new software An excellent written and verbal communicator: you convey information to internal stakeholders in an organized and easily parsable manner Organized: you can juggle and make progress on multiple tasks simultaneously Self-sufficient and whip-smart: you get things done, learn what you don’t know, and can make data-driven decisions independently, as circumstances require Flexible and willing to work different shift hours, including early mornings, nights, and weekends: you understand that our...