Investor Relations, LATAM- Associate

About the Role iCapital is looking to hire an Associate to join the LATAM Investor Relations team to service the company’s rapidly growing client base in the region. This role will work with a broad range of clients within a fast-paced, collaborative, and entrepreneurial environment. The Investor Relations team supports investors, financial advisors, and home office personnel, assisting them with their investments on iCapital’s technology platform, and works closely with fund sponsors using the iCapital platform for distribution. The team’s goal is to optimize the user experience and ensure our clients’ overall success. Responsibilities Provide ongoing client and advisor support by managing inbound phone and email inquiries, delivering timely and accurate responses, escalating issues as appropriate, and ensuring a high level of overall client satisfaction. Troubleshoot and support the resolution of client issues b