Customer Success Manager, Life Sciences

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024. About You: You are customer focussed and and excited to partner with customers to identify and deliver measurable impact You communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives You like to solve problems, working closely with colleagues from other departments You have worked for or supported a Life Sciences company and understand their regulatory requirements You have experience in life science development, operations and/or manufacturing environments You Google your way out of most problems, and understand that every customer sees the world a bit differently You've figured out how to use AI to get more done in less time, and you're curious about what else is possible What skills do I need? BA/BS (MBA/Masters preferred) 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry Experience with change management in a GxP manufacturing and operations Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services) Bias for action and client impact Passion for continuous improvement and digital transformation Comfortable in a fast-paced, technology-driven business environment