Client Success Manager

About Us: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. The Role: The Scaled Client Success Manager is responsible for managing and growing a high-volume portfolio of small-to-medium enterprise clients. Working within the Customer Office, you will resolve emerging client issues and contribute to defined tasks that ensure long-term retention and product adoption. This role requires building fluency with our success tools and automated platforms to support team delivery and provide a seamless, value-driven experience for our clients. How You Will Make an Impact: Portfolio Management: Manage a high-volume portfolio of xSME accounts, ensuring consistent engagement through "one-to-many" communication strategies Adoption Growth: Drive the adoption of key DailyPay features and tools by educating clients on the value of our products and services Issue Resolution: Resolve emerging client concerns and technical hurdles with some discretion, escalating complex issues to senior leadership when necessary Health Monitoring: Build fluency with internal health-scoring tools to proactively identify at-risk accounts and implement standardized save-plays Onboarding Support: Support the final stages of the client onboarding process to ensure a smooth transition from implementation to long-term success Feedback Loop: Contribute to the product feedback loop by identifying and documenting common pain points or feature requests specific to the xSME segment Renewal Execution: Execute standardized renewal processes to maintain high retention rates across the assigned client base Process Fluency: Maintain a high degree of profici ency in CRM (Salesforce) and CS tools (e.g.