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Customer Success Manager - Nordics & Benelux at…

Deskripsi

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We are looking for a Customer Success Manager to join our Customer Experience team. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of their OneTrust investment and achieve their business objectives. As a CSM, you will build executive relationships, drive adoption and value realization, and align OneTrust solutions to customer priorities. Working cross-functionally with Sales, Product, Professional Services, Support, and Engineering, you will help customers achieve measurable outcomes and scale their trust, privacy, risk, and compliance programs. Success in this role is measured through customer value, retention, growth, and long-term partnership. You will proactively identify opportunities and risks, lead strategic conversations, and guide customers as their programs and use of OneTrust mature. Your Mission Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle Act as the advocate and advisor to help your customers navigate OneTrust Identify and discuss business objectives and key priorities Deliver proactive communication and manage mission-critical escalations Align customer’s roadmap with our product roadmap Advocate for customer priorities by partnering with Product and Engineering on enhancement requests, aligning on feasibility and priorities while managing customer expectations around outcomes and timelines.