Lead, Head Office Operations Control

About us: Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Job Title: Lead, Head Office Operations Control Department: Internal Controls Reports to: Head, Internal Controls Location: Remote (Lagos preferred) About this role: The Lead, Head Office Operations Control is a systems thinker who is responsible for leading the assessment, monitoring, and reporting on the adequacy and effectiveness of internal controls across all head office operational functions and shared services of the Bank. This includes oversight of daily Core Banking GL Movements, People Operations, Real Estate & Administration, Procurement, Customer Complaints Management, Physical Security, Policy & Procedure Governance, and other non-core support functions. The role ensures that entity-level controls, physical asset governance, purchase-to-pay processes, complaint management workflows, and HR operational processes are adequately designed and operating effectively to mitigate risk, safeguard assets, and promote compliance with the Bank's policies and regulatory requirements. The Lead will manage and develop a team of Shared Service Control Officers, drive the control testing programme for head office operations, and serve as the primary liaison between the Internal Control Department and all head office support functions. The position requires a strong understanding of internal control frameworks — particularly COSO, ISO 31000, and relevant regulatory standards — with a focus on operational risk management, entity-level controls, and governance assurance. Responsibilities: Oversight & Planning: Develop and lead the annual internal control activity plan for all head office operational functions and shared services, ensuring alignment with the Bank's enterprise risk management framework, COSO principles, the Internal Control Charter and Framework. Identify, assess, and prioritize risks across head office operations and design appropriate control programmes to address th em.