Relationship Manager

Responsibilities: Building and maintaining strong, long-term relationships with international clients, acting as a trusted Relationship Manager and primary point of contact for high-value customers (HNWI / U-HNWI). Assisting and guiding clients throughout the onboarding process and across payment services, ensuring a smooth, professional, and high-touch client experience. Collaborating with clients to provide expert advice on both financial and technical aspects of the Company’s services and products. Identifying client needs and initiating appropriate cross-sell and upsell opportunities in line with client profiles and business objectives. Efficiently managing and analyzing incoming calls from customers seeking financial guidance. Engaging with clients on various tasks including payments, card issuing and delivery, card blocking and closing, and fraud verification. Preparing detailed weekly reports and maintaining accurate tables for reference. Addressing customer complaints promptly,