Client Service Analyst - Campaign & Bonus

About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. SME Campaign & Bonus (This position focused on campaign, events, etc.) Job Description Address, resolve and follow-up on event-related issues escalation and concerns. Provide updates on existing event changes, new event announcements, and event winners list including chatbot & webform. Maintain communication with all event-related product managers and PIC to ensure excellent user experience from pre- to post-participation. Develop, review and update event-related SOPs and knowledge base including; Organize, update and announce relevant guidelines, product changes or new mechanisms to ensure all Customer support members can accurately and efficiently resolve user inquiries. Assist in addressing user and product inquiries on social media platforms and cases related to platform products. Analyze user feedback and e