Client Service Analyst - Payment

About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Payment Responsibilities: Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds. Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures. Assist with managing payment services such as fiat transactions, card services, and related customer concerns. Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety. Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently. Requirements: Previous experience in customer service, preferably in the finance or payments industry. Strong problem-solving skills and attention to detail. High risk awareness, especially when verifying in