Customer Experience Associate

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.Come join the Ollie Canine Care team! Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food.Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.That’s where you come in…We’re looking for new members to join our Canine Care team, a small-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.This role will report to the Customer Experience Shift Manager. While we're currently hiring for fully remote positions, we will expect to co-locate this team in Salt Lake City when the time is appropriate, and are seeking candidates in or local to Salt Lake City.Responsibilities: Represent the Ollie brand voice to our current and prospective customersDeliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parentsManage customer relationships across multiple channels, including emails, phones, our order management system, and more!Accurately track and monitor customer feedback and i