Account Manager II

Headquarters: US IN CPT 2020 Virtual-Eastern Time URL: http://fisglobal.com Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? Summary of This Role Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients and referral partners. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to increase client revenue, satisfaction, and profitability. Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to clients and referral partners and identify opportunities for expanded support business. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. What Part Will You Play? Is responsible and accountable for the totality of client relationship as well as referral partner relationship for assigned accounts; all Business Partnerships products and services including Payroll Card, Earned Wage Access, Digital Tips, and Incentive and Disbursement solutions. Ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. On call 24 hours a day, 7 days a week, and responds appropriately to ensure FIS support groups respond and react accordingly and with empathy to the client impact.