Head of Customer Experience

STARS + HONEY: Head of Consumer ExperienceROLE OVERVIEWStars + Honey is a fast-growing functional nutrition brand on a mission to eliminate compromise in health and indulgence. Our products deliver joyful flavor and clean functionality, making everyday wellness feel like a treat rather than a trade-off.As we enter our next phase of growth — scaling from a strong DTC foundation into national retail — we are seeking a Head of Consumer Experience to build and lead a best-in-class consumer experience function.This role is critical to:Delivering an exceptional consumer experience across every touchpointIncreasing consumer loyalty, repeat purchase, and advocacyProtecting and strengthening the Stars + Honey brand reputationTurning consumer feedback into actionable business insightsBuilding scalable systems and processes that support rapid growthThis leader will own the end-to-end consumer experience strategy and operations across DTC, Amazon, and retail support channels, ensuring every interaction reflects the premium, joyful, and consumer-first experience that defines Stars + Honey.This role reports to the Chief Brand & Commercial Officer.IMPACT OF THIS ROLEAs Director of Consumer Experience, you will play a critical role in shaping how consumers experience Stars + Honey across every stage of their journey.You will build the systems, processes, and standards that ensure consumers receive thoughtful, timely, and effective support while helping the organization learn from every interaction.You will own the consumer experience from first purchase through repeat purchase, ensuring that every question, concern, product issue, and moment of delight strengthens trust in the brand.You will serve as the voice of the consumer internally, partnering closely with Brand, Growth, Sales, Operations, and Product Development to identify opportunities, solve problems, and improve the overall consumer experience.This is a unique opportunity to build a consumer experience function that n