Manager, CDD Operations

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking an experienced CDD Operations Manager to lead onboarding verification operations across Institutional (KYB) and Retail (KYC) segments. This role will primarily oversee Institutional (KYB) onboarding, with additional oversight and alignment responsibilities across Retail (KYC) onboarding to ensure consistency in regulatory standards, operational controls, and customer experience. As the organization scales, this role may expand to manage global onboarding teams driving standardized processes, governance, and performance management across multiple jurisdictions. You will work closely with Compliance, Risk, Fraud, Product, and regional stakeholders to strengthen onboarding controls, improve operational efficiency, and ensure adherence to AML/CFT and sanctions requirements globally. This position reports directly to the Global KYC Operations Senior Manager. What You’ll Be Doing Team Leadership & Operational Management * Lead and manage the onboarding verification team across Institutional (KYB) and, where applicable, Retail (KYC) workflows. * Ensure SLAs, quality standards, and regulator