Senior Customer Partner Success Manager

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Are you ready to lead the charge in driving the success of financial institutions on Ripple Payments, Ripple Custody and redefine financial infrastructure? Join us as a Customer Partner Success Senior Manager and be at the forefront of redefining the way businesses create, store, move and exchange value in the digital economy! As a Customer Partner Success Senior Manager, you will be instrumental in driving the success of our clients and partners in South Africa and Africa broadly. You'll be responsible for developing payment and digital asset custody solutions, scaling volume and cross-selling other Ripple product and services, such as RLUSD adoption. With your expertise in the web3, financial services, customer success and account management, you'll build strong relationships, understand customer needs, and find opportunities to improve their value and potential. Get ready to be a driving force in shaping the web3 landscape, working closely with cross-functional teams (Business Development, Engineering, Legal, etc.) to deliver exceptional solutions and create outcome where everybody wins. This role is open to candidates based in Johannesburg, South Africa. WHAT YOU’LL DO: * Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs. * Serve as an advisor/Ripple advo