Senior VIP Relationship Specialist, LATAM

About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. We are looking for an enthusiastic Relationship Manager to join our VIP team in Latin America (LATAM), and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region. Responsibilities: * Perform client acquisition and strong relationship management with a portfolio of global VIP clients across LATAM markets; * Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication; * Building key customer service processes and systems, formulating management rules, and tracking the status of key customers; * Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports; * Liaise with various stakeholders from different departments to provi