VIP Relationship Manager, NEA

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity This role offers the chance to drive OKX’s growth in high-value markets while building long-term relationships with influential clients. You will play a key part in shaping our VIP strategy, helping to expand OKX’s footprint across the local market. What You’ll Be Doing * Manage relationships with VIP clients in the local market * Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts. * Develop and implement customer service processes and systems, including management rules and monitoring of key customer status. * Analyze client behavior to identify unspoken needs and prepare key customer analysis reports. * Collaborate with stakeholders across departments to deliver optimal service solutions and experiences. * Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns. * Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers. * Maintain accurate data and information for weekly updates and analysis. What We Look For In You * 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments. * Proven tr