Clinician Support Specialist- Entry Level (Contract)

About Us: Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started. About the Role Ambience Healthcare is looking for a Clinician Support Specialist to serve as a frontline advocate for the clinicians using our AI-powered clinical documentation platform. You'll be part of a high-performing support team delivering world-class care across 35+ health system deployments — diagnosing complex technical issues, resolving them fast, and making sure clinicians can stay focused on what matters: their patients. This is a 12-month contract role with shift hours determined by business need. Candidates will be asked to indicate shift availability during the application process, including potential evening, overnight, and weekend coverage. What You'll Do Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels Diagnose and resolve complex technical issues related to A mbience's platform, EHR integrations, and user configurations — and escalate with clear documentation when needed Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for continuous improvement Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom