Member Support Specialist (Remote, 12pm - 9pm PST shift)

Welcome to Brightline! We are searching for a stellar Member Support Specialist who will support our Brightline members with signing up, scheduling, billing and any other administrative help they need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us provide great support to every member who accesses our services. Responsibilities: Conducting first phone calls with new members to assess fit for Brightline services Scheduling appointments for members Ensuring member paperwork has been completed Supporting Providers with a variety of administrative tasks Answering all admin-related questions between sessions Conducting eligibility checks, filing claims, and collecting member payment Keeping our internal software tool for the Member Support team ultra-organized Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale This position is fully remote with a 12pm - 9pm PST schedule (Monday to Friday) Requirements: A passion for our mission to redefine behavioral health for children and their families. A desire to create a one-of-a-kind member experience and a background in providing excellent customer service. The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families. Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better. Excellent communication skills (written and verbal) and organization skills. Ability to revel in the details and commitment to following through on all tasks, simple and complex. Previous experience managing a medical office and/or familiarity with insurance billing are a bonus. Nice to have: Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish. We offer several benefits, perks, and stipends: Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k match. 12 Com pany Holidays, Time Off, Parental Leave, Company Wide Shutdown Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement This position is 100% remote. The target hourly range for this position is $21-$25. Individual pay may vary from the target range and is determined by a number of factors including certifications, experience, location, internal pay equity, and other relevant business considerations. Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built.