On-Site Technician

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. Ardent is seeking an On-Site Technician to join our team. This is an onsite position, in Baton Rouge, LA. Position Description: Ardent is seeking an Onsite Technician to provide desktop and field support services at federal research and clinical facilities. This role focuses on delivering hands-on technical support, maintaining system functionality, and ensuring continuous onsite coverage for enterprise users. The technician will support Windows-based environments, Microsoft 365 services, and endpoint management platforms while coordinating directly with leadership and stakeholders. This position requires strong troubleshooting skills, experience supporting distributed environments, and the ability to operate independently in a mission-driven setting. Responsibilities and Duties: Provide continuous onsite desktop support at designated federal facilities. Support Windows 10/11 environments, including system configuration, troubleshooting, and maintenance. Administer and support Microsoft 365 applications and services. Manage and resolve incidents and service requests through ServiceNow. Perform hardware and software troublesh ooting for desktops, laptops, and peripheral devices.