Regional Manager, Customer Success (West)

Location: Remote - West Coast (OR, WA, CA) Total Compensation: $150,000-$216,500 (Includes Base, Bonus and Equity) Regional Manager, Customer Success — West USA. We're looking for a leader who can coach from the front — and show up in person when it counts. This is a player-coach role to start. You'll carry accounts alongside your team, be present for high-stakes executive conversations and escalations across the West, and develop your CSMs through proximity - not distance. Over the next year, you'll transition into a full coaching and strategic leadership capacity. This role requires travel to customer sites across the West region as needed to support your team. What you'll lead: A team of 5–8 Customer Success Managers covering the Western part of USA Regional performance: renewal rate, NRR, product adoption, and customer health Account strategy, pipeline reviews, QBR prep, and weekly 1:1s