Enterprise Service Desk Agent (R14080)

ABOUT OPORTUN Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. WORKING AT OPORTUN Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups. POSITION OVERVIEW The IT Service Desk Agent serves as the first point of contact for internal users requiring technical support. This role ensures that all incidents, requests, and inquiries are handled efficiently, courteously, and in alignment with Oportun’s IT service standards. The Agent leverages knowledge base resources, troubleshooting tools, and collaboration with tier 2 and 3 teams to ensure timely resolution and minimal disruption to end users. This position directly supports Oportun employees and contractors, helping maintain smooth IT operations and contributing to the organization’s mission of delivering exceptional service and operational excellence.