Account Manager I

Reports to: Manager, Channel Account Management Location: Remote Australia Compensation range: $150,000 - $160,000 on target earnings plus equity What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You’ll Do: Huntress is adding an Account Manager to support our growing APAC business, with a focus on direct end-customer relationships while also working alongside reseller and VAR partners where needed to support the full customer motion. Account Managers at Huntress play a critical role in expanding our relationships with customers and helping them realize ongoing value from the Huntress platform. This role is responsible for driving loyalty, renewals, expansion, satisfaction, and everything else related to customer growth and success. This position works closely with sales leadership and marketing to devise creative ways to help customers succeed through training, education, and empowerment. Externally, this role balances direct customer engagement with partner-aligned collaboration so Huntress can meet the needs of both the end customer and the broader buying relationship. In this high-impact, high-visibility role, you will be key in helping the company achieve business goals through customer satisfaction, retention, and expansion. Success in this position will be measured by customer satisfaction, retention, and growth across your book of business. Responsibilities: