Senior Customer Success Manager, Scales Accounts

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Role Overview We are looking for a Senior Customer Success Manager (P3) in India to support a scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion. This role is designed to bridge the gap between digital-only coverage and strategic named coverage, with a focus on protecting ARR, improving customer outcomes, and delivering strong in-timezone support across APAC and Middle East customers. Unlike a strategic CSM managing a smaller number of complex $100K+ accounts, this role will run a lighter, more programmatic motion across a larger book of business. The focus is on scalable value delivery, renewal readiness, product guidance, risk identification, and coordinated customer support rather than deep executive engagement or highly customized strategic account plans. This is a strong fit for someone who combines Customer Success discipline with technical fluency, strong operational rigour, and the ability to manage a higher-volume portfolio without sacrificing customer experience. Why This Role Exists This role is being created to address a clear coverage gap in International Customer Success. OneTrust has identified a meaningful population of customers below the strategic named-CS threshold who still need guided support, especially in the 50–100K ARR band, where a scaled human-touch moti on can improve retention and customer outcomes without the cost of full strategic coverage. The role also supports four outcomes already identified in the India team proposal: higher retention, better APAC and Growth coverage, greater resilience during attrition or handoffs, and sharper focus for strategic CSMs on their highest-complexity accounts. Your Mission Manage a scaled portfolio of smaller accounts through a lighter-touch Customer Success motion, with more accounts than a strategic named CSM and a stronger emphasis on repeatable, programmatic engagement.