Customer Success Manager II

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. As a Customer Success Manager in our South team you will work closely with agile, technology-focused brands to help them realize value from their investment in Braze. What you’ll do Own client renewals, retention and net retention targets for your customers Be your customers’ main point of contact and trusted advisor at Braze Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze Proactively analyze your customer product usage to identify opportunities and risks to account health Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews. Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development Provide continuing education fo r customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.