Assistant Service Manager, Millbrae

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. The Assistant Service Manager will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate leadership within the service center, setting an example for their team while encouraging continuous improvement. The ASM will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible. Responsibilities: Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results Select, train, and develop employees, ensuring all positions are filled in a timely manner Support, implement and provide follow-up for all training Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional rela tionships with our clients/vendors Manage timecards and schedules for service center team members Address any client concerns or complaints quickly and professionally Possess a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance