Safety Specialist II

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. We are hiring for a Spam Safety Specialist to join our Platform Integrity, Enforcement Ops Team based in the US. This role will have a direct impact on supporting Pinterest’s growth by creating scalable enforcement guidelines for new account spam policies, while also protecting Pinners by ensuring accurate and effective vendor enforcement. In addition to the outsourced vendor teams, you’ll work closely with the other Platform Integrity team members, the Policy Team, our Quality, Training and Vendor Management teams and be in close collaboration with other Trust & Safety colleagues such as our Product and Optimization partners. This role is an exciting opportunity to work with a mix of stakeholders while being involved in quickly expanding spam space. What you’ll do: Own and evolve Spam enforcement guidelines based on policy intent, operational signals and escalation learnings, identifying gray areas and recommending updates to Policy and Product. Own BPO performance for Spam workflows, monitoring KPIs (SLAs, QA, volume, AHT) and leading recovery pl ans with Quality, Training and Vendor Management when metrics are off track. Design and maintain Spam enforcement workflows and feedback loops, defining success metrics, reviewing trends and driving guideline, process and tooling changes. Act as the primary Spam enforcement point of contact for cross functional partners, providing clear guidance and recommendations.