Lead Content Specialist

About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Tripadvisor is a highly respected and trusted platform in the travel industry. The Trust and Safety team at Tripadvisor is responsible for all the user-generated content that we receive from our members, which is the very core of our travel guidance offering. We are seeking a highly motivated and experienced content specialist to join our team as a Lead Content Specialist. As a Lead Content Specialist on our Content Moderation team, you will leverage analytics to identify and moderate content to ensure compliance with guidelines and policies. In this role, you will contribute to projects that refine content moderation processes, foster continuous improvement, and ensure our moderation efforts align with broader business objectives. Location: UK Hybrid/Remote What you’ll do: Lead moderation projects focused on enhancing the accuracy and eligibility of our published content. Implement innovative moderation techniques and tools for improving the reliability of our content. Identify, analyse, and moderate content to ensure compliance with guidelines and policies. implementing strategic content improvements. Directly contribute to KPIs related to content moderation accuracy, response times, and user satisfaction. Regularly report on individual performance metrics and contribute to team goals by identifying areas for improvement in the moderation process. Participates in discussions and projects within the Trust & Safety team, focusing on direct contributions to shared objectives and learning from experienced team members. Communicate moderation actions and guidelines effectively within the Trust & Safety team, contributing to internal meetings with clear and concise input on daily moderation challenges. Produce detailed reports on moderation activities and outcomes. Contribute to the internal documentation of moderation processes, ensuring these resources are accurate and easy to understand for team use. Use database querying and data analysis skills to track and report on key metrics and analyze content trends