Account Coordinator

About Read AI: At Read AI, we’re redefining how teams collaborate by bringing intelligence to every conversation. Our platform supercharges productivity across meetings, messages, and email so work gets done faster, smarter, and with better focus. We integrate seamlessly with tools like Zoom, Microsoft Teams, Google Meet, Slack, and more, helping teams stay aligned and move forward whether they’re in the same room or across time zones. Backed by $81 million in funding from Smash Capital, Madrona, and Goodwater Capital, Read AI is growing quickly. We’re building a category-defining AI platform that sits at the center of how modern teams communicate. If you’re excited by big markets, fast growth, and building something meaningful from the ground up, we’d love to meet you. The Role: The Account Coordinator is a key support role within the Customer Success team, focused on delivering exceptional service to clients and internal stakeholders. This position is ideal for a detail-oriented, proactive professional who thrives in a fast-paced environment and enjoys solving problems, managing support workflows, and contributing to internal projects. What You’ll Do: Client Support: Serve as a primary point of contact for routine client support inquiries, managing and resolving Zendesk tickets and email requests efficiently and professionally, and assisting enterprise customers on live troubleshooting calls. Opportunity to lead onboarding sessions for smaller workspaces and manage a book of business of Tier 2 and Tier 3 accounts. Reporting: Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership. Documentation: Work alongside Product to generate support articles and demo videos for new features, and assist with keeping documentation up to date. User Interaction: Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support. Project Coordination: Support the planning and execution of CS team projects, ensuring they are delivered on time and within scope. Process Improvement: Identify and suggest process improvements to enhance support workflows and overall team efficien cy. Task Ownership: Take ownership of tasks and ensure they are completed to the highest standard.