Technical Account Executive

Over 3M developers have used Resend, and we're onboarding hundreds of new paying customers every day. We've built enrichment and segmentation systems to identify high-value accounts across our inbound funnel. Founder-led sales have closed enterprise deals. We've brought in experienced GTM help to build early infrastructure and playbooks. We're looking for a Technical Account Executive to join our small and growing Buyer Experience Squad. This is a building and closing role. You'll take what exists, pressure-test it, expand it, and iterate on our repeatable sales motion. This role is remote based in the Americas Time Zones. Read more about how we work, how we hire, and what we value here. In this role, you will… Work high-intent inbound opportunities from enriched, segmented enterprise logos and high-growth companies Build on existing playbooks - we have hypotheses and early wins; you'll validate, iterate, and scale what works Run experiments across messaging, timing, and channels to find repeatability Expand existing customers by identifying accounts that could benefit from higher tiers or additional products Prevent churn by distinguishing accounts worth saving from natural lifecycle churn Be the voice of the customer internally - feeding learnings back to product, marketing, and success Document everything - your learnings become the playbook the team builds on You’ll be a great fit if you… You've built before. You know what it's like to operate without a finished playbook and have built out a new role, team, or function from zero You're customer-obsessed. Genuinely curious about customers' problems. Comfortable working with deeply technical infrastructure engineers and newer developers alike. You meet people where they are You think like a scientist. Hypotheses, tests, measurements, iteration. You're trying to learn something with every conversation You document and share. Not a lone wolf. You write things down and make the whole team smarter from your work You're technical enough. You don't need to be a developer, but you can hold a credible conversation about infrastructure, APIs, and email deliverability You care about craft. You notice sloppy details. You believe sales can and should be done with the same care as great product You’re comfortable with travel. Conferences, prospect on-sites, team events and everything in between to help drive value to our users What it means to join the team...