SVP Banking Operations

About Nymbus Nymbus is a cloud-native core banking platform and managed services provider serving community banks and credit unions. We deliver the technology infrastructure, operational services, and digital experience capabilities our clients need to compete and grow. Our managed services model means we are not just a software vendor; we are embedded in the day-to-day operations of our clients' institutions, accountable for outcomes, not just uptime. Role Purpose The SVP of Banking Operations leads the full managed services delivery function at Nymbus, spanning contact center operations, digital banking support, fraud operations, onboarding, and lending support. This leader is accountable for current-state operational excellence that keeps clients and SLAs intact while simultaneously redesigning the operating model from the ground up using AI-first principles, agentic automation, and scalable architecture. This is a rare role. It sits at the intersection of enterprise-grade operational accountability and a genuine mandate to build something new. The right candidate will not optimize the current model. They will hold it loosely, keep it running, and replace it with something better. Why This Role, Why Now Nymbus is in active transformation. We are rebuilding how managed services delivers client outcomes with agentic automation and scalable process architecture as the baseline, not as an enhancement layer. The SVP of Banking Operations inherits strong day-to-day leaders and a capable team. The job is to set the strategic direction, remove the ceiling on what that team can accomplish, and build the model that serves our next 100 clients as efficiently as our first. Banking Operations is also a revenue-generating function. This leader will work alongside sales, partnerships, and product to identify expansion opportunities within the managed services book, support client retention and upsell conversations, and build the commercial case for new service capabilities as the operating model matures. Key Responsibilities Operational Leadership