Operations Manager

Headquarters: Lincoln, NE URL: https://hybrid85.com About us We're a small, all-remote team behind three direct-to-farmer seed brands — Hybrid85 (non-GMO corn), Cover Crop Exchange (cover crop seed), and Override Ag (glyphosate-tolerant corn). We sell straight to farmers, skipping the legacy dealer network. We're profitable and growing, we invest in automation, and we hire people who take genuine ownership of their work. We're hiring our first Operations Manager to own post-sale (and some pre-sale) operations end-to-end — email-first, customer-facing work — so the team can stay focused on growth, sales, and product. You're the person customers hear from, and the one who makes sure orders actually get where they're going. What you'd own In peak seasons (Feb–April and Aug–Nov), you own front-line customer support and the inbox ("Where's my seed?", order changes, problem resolution); shipping coordination (ship dates, tracking, freight status, lost-shipment follow-up); fulfillment problem-solving with our warehouses when an order is short, mislabeled, or needs redoing; and chasing down the supplier and warehouse paperwork that keeps our records accurate. In the calmer off-season, you track the team's projects and to-dos so they don't slip, handle recurring admin and compliance paperwork, coordinate occasional mailings, and help prepare for upcoming seasons. Who we're looking for Traits that matter far more than industry experience: You communicate clearly and warmly in writing — you're the voice customers hear most, and you write calmly even when the inbox is stacked. You operate independently — you make defensible calls when the picture is ~70% complete and loop owners in for genuine judgment calls, not every decision. You own loose ends — when something lands in your lap with no clear owner, you take it, and you follow up on commitments without being reminded. You're comfortable with new software — our stack changes and you'll live in our admin tools all day. You reach for AI and new tools — we use AI heavily and we're leaning in harder as we grow. You should already use these tools by choice and be genuinely excited to push them further.