Enterprise Customer Success Manager

About Ultralytics: At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team. 🌍 Join the team powering the future of vision AI Hello, hola, 你好, こんにちは, नमस्ते, hallo, bonjour! Thanks for stopping by — we know your time is valuable, so here's what makes Ultralytics special. ⚡ Who we are At Ultralytics, we're on a mission to simplify AI for everyone. As the creators of the world's leading Ultralytics YOLO models, we empower millions of developers, researchers, and companies worldwide to build state-of-the-art computer vision applications. Following our $30M Series A round, we're scaling our enterprise function from our NYC hub, alongside teams in London, Madrid, and Shenzhen. This is an opportunity to join a fast-scaling, high-performance team redefining the future of vision AI — where ambition meets impact, and ideas become reality. We move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role As Enterprise Customer Success Manager, you'll own relationships with Ultralytics' most strategic customers and help them realize measurable value from YOLO in production. You'll manage 30–40 enterprise and high-value mid-market accounts across onboarding, deployment, adoption, expansion, and renewal. The CS function, playbooks, and operating rhythm are already established. Your book is yours. You'll work closely with Account Executives, Solution Engineers, Product, and Engineering to guide customers through technically complex computer vision deployments and drive net dollar retention. This role is ideal for a commercially sharp, technically credible customer advocate who can earn trust with ML engineers and executive buyers alike. You will report to the Head of Customer Success. 🚀 What you'll do Own the full customer lifecycle from contract signature through renewal and expansion. Lead onboarding with Solution Engineers and drive customers toward their first productio n deployment. Build account plans, stakeholder maps, success plans, and mutual action plans for strategic customers. Drive net dollar retention by leading renewal conversations and identifying expansion opportunities. Surface new use cases, business units, geographies, and deployment opportunities with your AE partner. Discuss model architecture, deployment patterns, APIs, and computer vision use cases credibly with technical buyers. Use Ultralytics documentation and YOLO guides to support customer outcomes. Run QBRs, technical reviews, executive check-ins, and adoption conversations independently. Track account health, risks, product usage, value realization, and renewal forecasts in the CRM. Partner with AEs on joint account planning, commercial strategy, and expansion handoffs.