Director, Account Management - Tokyo

Who We Are DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they're achieving their business outcomes, through unbiased 3rd party data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, agencies, publishers, and digital ad platforms. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com. What you’ll do As a Director of Account Management Japan, you will be heading a department of Account Managers as well as overseeing a strategic account portfolio for Japan. You will work very closely with senior commercial management and cross department teams such as Implementation, Finance, Sales, Product Management, and Engineering to ensure delivery of world-class customer service. The Account Manager, Director plays an integral role in recommending and implementing strategies for driving ongoing client satisfaction, client retention, and maximizing client’s product use. The AM Director is also responsible for educating customers and team members on all aspects of the DoubleVerify product suite and how products can be leveraged to meet their goals and objectives Development and oversight of the Japan Account Management team Evaluate team performance against strategic department goals of increased client satisfaction, client retention, and product usage Partner internally with the Japan Sales Lead, Sales, and Technical roles to maximize customer value and provide insights to inform upsell and cross-sell pursuits Own responsibility for all billing processes and manage guidance on how to handle complex billing situations Ensure local market nuances and client requirements are reflected in product development, customer service and operational processes Develop and maintain strong relationships with clients across s enior and mid-management levels Participate in strategic client meetings with senior managers at agency/brand to understand partner goals and objectives Point of escalation for all AM’s and Sales teams when faced with churn potential or client dissatisfaction Keep abreast of industry and client specific news for our top clients Attend offsite meetings, conferences and industry events as...