Strategic Delivery Manager (Specialist)

At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments. Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World. If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you. In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary. As a Delivery Manager, you will orchestrate high-impact integration projects with some of EBANX’s most strategic merchants. You will bridge business and technology, ensuring flawless execution, exceptional customer experience, and seamless collaboration across multiple internal teams while delivering tailored payment solutions. What your day-to-day will look like Lead the end-to-end delivery of strategic integration projects, providing a white-glove experience for key merchants and ensuring successful project execution from kickoff to go-live. Define, document, and manage project scope, timelines, milestones, and deliverables for API and payment integration initiatives. Act as the primary point of coordination between Engineering, Product, Compliance, Tax, Commercial teams, and Merchants, driving alignment and transparent communication throughout the project lifecycle. Work closely with Solution Architects and technical teams to coordinate API specifications, SDKs, credentials, testing, and custom technical requ irements. Proactively identify risks, dependencies, and blockers, leading governance ceremonies and ensuring timely escalation and mitigation. Coordinate go-live readiness, including monitoring, alerting, validation checklists, and rollout plans, while partnering with Technical Account Managers to ensure post-launch success.