Technical Support Specialist

Job Summary The Technical Support Specialist is a hands-on member of a small, collaborative IT team, responsible for delivering high-quality end-user computing support across the EMEA region. This mid-level role is primarily desktop-focused, covering hardware, software, and endpoint management for users across multiple countries and time zones. The ideal candidate brings 3-6 years of progressive desktop support experience, is comfortable working autonomously across a distributed region, and takes pride in delivering a consistently excellent user experience. Key Responsibilities Desktop Support & Troubleshooting Provide hands-on and remote desktop support to end users across EMEA, covering hardware, software, peripherals, and connectivity issues. Diagnose and resolve problems with laptops, desktops, docking stations, printers, and AV/conferencing equipment. Perform root cause analysis on recurring issues and implement lasting fixes or documented workarounds.