Manager, Global Billing Operations

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! Recorded Future is seeking an experienced Manager, Global Billing Operations to lead and scale our billing processes across a global customer base. This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization. You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth. This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment. Please Note: This role requires working from the Recorded Future office in Boston, MA at least 2 days per week, with additional team and company events/onsite meetings as needed. What You'll Do: Billing Operations & Collections Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact Serve as the primary escalation point for complex billing issues, disputes, and exceptions Lead collections processes, including AR aging, follow-ups, and dispute resolution Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness Ensure timely and accurate cash application and reconciliation Process Ownership & Optimization Own and continuously improve billing and AR processes to driving scalability and efficiency Identify and implement automation opportunities across systems and workflows Standardize processes across regions, entities, and customer segments Cross-functional Partnerships Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution Partner with Sales and customer stakeholders to resolve payment delays and escalations Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards Controls, Compliance & Audit Ensure billing and AR processes are SOX-compliant and audit-ready Own execution and documentation of key billing and AR controls Support external audits, including documentation, walkthroughs, and issue resolution ...