Customer Marketing Manager

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? Your objective: put customers at the center of every story, message, and program we bring to market. This role is not program support, it is ownership. You will design, build, and scale a customer marketing engine that elevates real-world impact and makes customer success a primary proof point of Redis’ value. You will define new approaches, challenge conventional tactics, and ensure customer voice shapes how we position and sell. We are looking for a leader with a demonstrated ability to drive complex, cross-functional initiatives and build durable relationships, not only with customers, but also with sales, customer success, and executive stakeholders across the company. The right candidate understands how to create mutual value. You will position Redis as a strategic partner while elevating customers as heroes within their own organizations. What You’ll Do Own and maintain the master database of customer references, including referenceability status, preferences, engagement history, and measurable business outcomes Build and scale a high-impact customer content library, including case studies, executive-ready presentations, video testimonials, and other sales-enablement assets Expand the size, diversity, and strategic value of Redis’ customer reference base; drive measurable engagement across marketing and field programs Increase the presence and diversity of customer advocates across internal and external conferences, product launches, analyst engagements, and media opportunities Partner closely with sales leadership, enablement, product management, customer success, and marketing to execute coordinated, cross-functional initiatives Identify and deeply understand key customer personas, their busine ss priorities, and their technical challenges; clearly articulate Redis’ differentiated value What will you need to have? 3+ years of customer marketing experience in B2B SaaS; background in IT infrastructure, data platforms, or developer-focused technology strongly preferred Proven ability to lead cross-functional initiatives from concept through execution with measurable outcomes