Customer Success Ops

ABOUT THE COMPANY A bootstrapped, US-based B2B SaaS company in the earned-media / digital-PR space. Their platform helps brands place stories on major publisher wires so those brands surface as the authority when buyers search and when AI answers questions. They pivoted from a services model to pure SaaS in 2024 and now sell packaged, tiered, annual subscriptions. Small, frugal, and moving fast. THE ROLE This is a customer operations role that is really RevOps wearing a CS jacket. The post-sale org runs on spreadsheets and a patchwork of HubSpot, and leadership needs the customer data to go from roughly 75% trusted to 95% trusted. You will be the operational right hand to the Sr. Director of GTM Operations, owning the systems, data, and reporting that let the Account Management team retain and grow revenue. Your first six months are about execution and data integrity: deal-desk hygiene, clean contract and renewal data, and the inputs behind health scoring. You are not setting strategy,