Senior Manager, Inside Sales

Cambium is a modern American wood manufacturer, distributor, and technology company connecting and modernizing the wood economy. We work with architects, builders, and leading brands across the built environment, including Amazon, Room & Board, and Equinox. Our work has been recognized by Time's Best Inventions and Fast Company's Innovation by Design Awards. Technology is how we match supply to demand across a fragmented industry. The American hardwood industry has lost more than half its sawmills in the last two decades. Quality trees go to waste, and the US imports more lumber than it produces, even though domestic capacity could meet nearly all of our needs. Until now, this industry forced a choice: local relationships or national scale, meaningful materials or modern efficiency. We don’t think those are real tradeoffs. We’re building the infrastructure to prove it, with modern software, better supply chains, and a clear view of what comes next: a wood economy that’s local, efficient, and built to last. About This Role As Cambium’s Inside Sales Senior Manager, you’ll lead the team that turns inbound demand into closed business at speed. You’ll directly manage a team of inside sales professionals across order processing and technical selling, operating from our manufacturing facility outside of Baltimore and traveling between other regional hubs regularly. You’ll own team performance, hiring, training, and process, and you’ll build the muscle that lets our field sellers focus on the largest relationships while inside sales runs the day to day flow of orders, quotes, and technical support. This role is critical to scaling Cambium into our next growth phase. It is a role for a proven seller turned manager who knows how to run a high velocity inside sales motion in the building materials industry. What You’ll Do Here Lead the Inside Sales Team: directly manage a team of inside sales professionals across order processing and technical selling. Own hiring, onboarding, coaching, performance management, and career development. Build and Run the Inside Sales Process: establish standard operating procedures for lead qualification, quoting, order processing, and technical support. Set response time, accuracy, and throughput targets and hold the team to them. Partner with Field Sales: pair inside sales with the outside team so field reps spend their time in our clients and Architect offices and inside sales owns the transactional flow. Build the handoff, the cadence, and the feedback loop. Drive Cross Hub Coordination: the team operates out of three regional hubs in Cotati, Duluth, and Snowden. Travel regularly between hubs, set shared standards, and prevent the team from fragmenting into three local cultures. Integrate the Self Serve & Dealer Channels: partner with marketing and software teams on the self serve buyer portal build and dealer channels for small orders.