Clinic Manager

Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose: Running a Neko clinic takes someone who can lead a team, manage a complex operation, and own the member experience. The Clinic Manager is the senior on-site leader responsible for clinic performance day to day, while partnering closely with medical leadership on clinical quality and team effectiveness. You are a trusted partner to physicians and clinical staff, and can work credibly with medical leadership on quality, team performance, and clinic operations. You're who Operators learn from. You're who leadership trusts to keep the clinic running well, day in and day out. When something's drifting, you see it before anyone else does — and you act on it. This is a hands-on building role. As Neko scales in the US, the Clinic Manager will help establish and improve workflows, team routines, and operating standards that allow the clinic to run reliably as we grow. What You'll Deliver in the First 6–12 Months: Lead and develop the clinic team and partner with medical leadership on physician performance and development, through 1:1s, observations, performance reviews, and the kind of day-to-day feedback that actually shifts how people work. Lead clinical hiring in partnership with Talent Acquisition, and own onboarding so new team members reach strong performance quickly. Translate clinical and operational changes from leadership into how the clinic actually runs — workflows, protocols, day-to-day practice. Oversee the operational side of the clinic — inventory, facilities, hospitality, scheduling, training, and tech issues — and partner with the Lead Operator and Workforce Scheduler to keep staffing covered and clinic flow smooth, even on hard days. Track and act on clinic metrics — rebooking, CSAT, NPS, utilization, throughput — and partner with medical leadership to keep raising the quality of care across the clinic. Own incident reporting, risk management, and member-concern resolution in partnership with Customer Care, and keep the clinic compliant with HIPAA, OSHA, and internal SOPs. What We're Hiring For: Owns the Operation — Single-site operational ownership is the heart of this role. You own staffing, scheduling, inventory, facilities, performance, and budget accountability — a clinic has a lot moving at once and you keep it all flowing. You read the data, fix what's drifting, and don't let the same thing break twice.