ITOM Specialist (ServiceNow)

At Rehire, we are partnering with an international organization to find an experienced ITOM Specialist (ServiceNow) to join a long-term global project. We're looking for a professional with deep expertise in ServiceNow IT Operations Management (ITOM), infrastructure automation, and enterprise integrations to help build scalable, reliable, and highly automated IT operations solutions. Responsibilities: · Design, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB. · Configure and optimize automated Discovery to ensure accurate visibility of infrastructure assets across on-premise and cloud environments. · Develop and maintain Service Mapping to accurately represent business services and infrastructure dependencies. · Configure and optimize Event Management, including alert correlation, noise reduction, and automated incident creation. · Develop and maintain integrations between ServiceNow and enterprise monitoring platforms. · Configure, maintain, and troubleshoot MID Servers. · Collaborate with business stakeholders to gather requirements and recommend technical solutions. · Design, develop, and customize ServiceNow applications, workflows, and integrations. · Support platform administration, deployments, upgrades, and ongoing maintenance. · Lead workshops, solution design sessions, and platform demonstrations. · Produce technical documentation, knowledge articles, and implementation guides. · Participate in Agile ceremonies and contribute to continuous platform improvement. Requirements: · 6+ years of professional experience in ServiceNow, IT Operations, IT Infrastructure, or related roles. · 3+ years of hands-on experience implementing and supporting ServiceNow ITOM. · Strong experience with Discovery, Service Mapping, Event Management, CMDB, ITSM, and ITAM. · Experience developing with Business Rules, Glide, JavaScript, UI Policies, Flow Designer, ACLs, and scripting. · Experience configuring and maintaining MID Servers. · Strong experience with REST, SOAP, and JSON API integrations. · Experience with Single Sign-On (SSO), SAML, Active Directory, and LDAP integrations. · Solid understanding of IT infrastructure, including servers, networking, cloud environments (Azure), and ITIL processes. · Experience with Service Portal configuration. · Experience gathering business requirements and leading stakeholder workshops. · Experience working in Agile/Scrum environments. · Excellent documentation, communication, and stakeholder management skills. · Advanced English proficiency (C1 or higher), with excellent written and verbal communication skills. · Bachelor's degree in Computer Science, Information Systems, Systems Engineering, or a related field. About the Position: · Work Model: 100% Remote. · Working Hours: Full time. Monday to Friday, 9:00 AM to 6:00 PM · Project Duration: Through April 30/November 30, 2027. · Compensation: Competitive salary.