IT Operations Manager

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You’ll Do About the Team IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners closely with Security, Systems Engineering, People Ops, and Engineering to support the full employee lifecycle while continuously improving reliability, automation, and operational maturity. About the Role As an IT Operations Manager, you will lead and scale CoreWeave’s internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization. This role blends people leadership, operational ownership, and technical oversight, with a focus on building a support model that can scale alongside the company’s rapid growth. You will manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation. You’ll work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy. This role requires strong operational judgment, technical fluency, and the ability to lead through ambiguity in a fast-moving environment. Who You Are 5–8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments 1–3 years of experience managing or leading IT support teams Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling Proven ability to manage and prioritize a support queue while maintaining high-quality user experience Experience administering or working with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365 Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR) Experience improving processes and driving operational efficiency within a support or IT environment